Privacy, terms & accessibility

We collect only what the service needs: the account details you enter (name, email, role), the job details, photos, videos or voice recordings you submit, and the location text you provide so we can match local pros.

Photos, videos and voice audio you submit are sent to our AI providers to work out what the job is. They are not sold, and they are not used to advertise to you. Job records and any before/after proof stay attached to your account so you can refer back to them.

You can request deletion of your account and its job records at any time by emailing info@getpros.ai.

GetPros is a marketplace and coordination layer. Work is carried out by independent professionals, not by GetPros. Prices shown before a pro inspects the job are AI-generated estimates, not quotes, and the final price is the one your pro confirms.

Provider listings marked as examples are demonstration profiles shown while real pros are onboarded — they are not bookable and are labelled as such wherever they appear.

You are responsible for the accuracy of the job details and the address you supply. Do not use GetPros for emergencies that require 911 or your local emergency number.

Payments and cancellation

• Payments are processed by Stripe. Pros are paid through their own Stripe account; GetPros keeps a 15% platform fee from the pro's share, and customers pay a 5% service fee shown before booking.
• Your card is saved when you book but not charged. A hold for the total is placed 2 days before the job (or when the pro accepts, if the job is sooner).
• After the pro marks the job complete, you can approve and pay. If you don't respond within 48 hours, the held amount is charged automatically. Contact info@getpros.ai before then if there's a problem.
• Cancelling more than 24 hours before the start is free. Customer cancellations within 24 hours of an accepted job cost $25. If the pro cancels or declines, any hold is released.
• Refunds and disputes are handled by your pro through their Stripe account and go back to the original card. If you can't resolve an issue with your pro, contact info@getpros.ai.

We use browser storage for the things that keep the app working: your signed-in session, your theme choice, your saved draft booking, and your diagnosis history on this device. We do not run third-party advertising cookies.

Clearing your browser storage signs you out and removes locally saved diagnoses.

We build GetPros to be usable with a keyboard and with screen readers, at readable text sizes, from small phones up to desktop. Status messages announce themselves, controls have labels, and colour is never the only way we convey meaning.

If something is hard to use, tell us at info@getpros.ai and we will fix it and reply.